Last Updated: 25/09/2026
At Dhan Herbals, we take great care in preparing and packing our homemade food products. Due to the nature of food items, we follow a specific return and refund policy.
1. Returns
We do not accept returns or exchanges after delivery for change-of-mind reasons. However, if you receive a damaged, incorrect, tampered, or defective product, we will review and resolve it.
2. Reporting an Issue
If your product is damaged, incorrect, leaking, tampered with, or missing, please contact us within 24 hours of delivery with:
- Order number
- Product name
- Clear photos/videos of product and packaging
- Brief description of the issue
3. Refund Policy
Refunds are considered only for eligible cases such as incorrect, damaged, or missing products. Once approved, the refund will be processed to your original payment method. The refund timeline depends on your bank or payment provider.
4. Non-Refundable Cases
Refund or replacement will not be provided for:
- Late reporting of issues
- Change of mind
- Incorrect address or customer unavailability for delivery
- Improper storage after delivery
- Opened, used, or partially consumed products
5. Order Cancellation
Orders can be cancelled before processing or dispatch. Once prepared or dispatched, cancellation is not possible as products are freshly made.
9. Contact Us
For any queries concerning our Refund & Returns Policy, please contact us at:
Dhan Herbals
Tiruppur, Tamil Nadu, India
Email: support@dhanherbals.com
Phone / WhatsApp: +91 95002 36185
